Return Policy

If for any reason you are not satisfied with your product, return it within 30 days for a full refund.

Returns are accepted only by prior authorization by e-mail at
support@silk-flower-designs.com or phone at toll free 1 (888) 358-4552 or1-(850) 455-4300. Requests must be made within 30 days of receipt of shipment. PLEASE inspect merchandise before signing bill of lading. Claims for damaged goods are the responsibility of the carrier and must be noted before signing the delivery receipt. Please notify us of damage if you need assistance. To return an item, re-pack the item in the original packaging carton or in a smaller one if it is a partial return and include the authorization form we will email you.
Customer is responsible for return shipping fees.
Upon inspection of the merchandise we will promptly credit your account for the returned merchandise.
If you have any questions or concerns, please call our customer service line toll-free at 1-(888) 358-4552 or 1-(850) 455-4300, Mon. - Fri., 9am - 7pm CST
or email us at support@silk-flower-designs.com.

Back Order Policy

Our backorders policy for out of stock items is:
Choose another product to be shipped to you now.
Wait for the item is in stock and then it will be shipped.
Received store credits for another purchase.
Received a refund of the purchase price.
If the product is a manufacturer defect please contact us for a full refund for prior authorization above.

Shipping Policy

Shipping & Handling within continental USA.
Minimum order, $30.00. We ship by FedEx ground.
We are offering free shipping on orders over $ 199.00.
This offer is not available with any other offer.
Specialty trees 9' & up are shipped by trucking. Freight is not included in the price and you will be get the shipping & handling charges for special orders.
Shipping & Handling outside continental USA.
Shipping & handling is based on the weight and size for international shipping. After placing your order, you will be contacted by us and will get the shipping & handling charges for your order. We ship by FedEx, UPS, DHL or by any other company that gives service to your country.

Fast Delivery:
We have all of our merchandise in stock, ready for immediate delivery. Your order will be shipped within 3-6 business days.

Taxes
We charge required local state tax for Florida addresses only.

Damaged Goods Policy

If you received an order that was damaged in shipping, please contact us. Do not return the item to us as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to us or its condition of receipt has compromised we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.