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My flower arrangements are cover in dust. How do I make them look flesh again?
A: First, tested one of the leaves or flower pedal with a little water in a secluded area which is not visual by the eye. Watch for water marks, color fastest, and fading. Once the arrangement passes the test, remove the foam block from the vase or planter. You can rinse the silk flowers under a soft stream of water from you faucet. Put the arrangement aside to aloud to dry completely. If you cannot remove the arrangement from the vase or planter then you may wash it by tipping is on the side. It you do this method you need to be very careful of not getting water down in the vase, especially baskets. Or, you can take one or two flower and greenery out and rinse separated. Take out 2 to 3 items at a time and after they dried replaced them in the original place before you remove the next set.
I like to change my vase or planter, so how do I change it to new vase or planter?
A: Remove the arrangement along with the foam block from you vase or planter and place it into the new desired vase. If the foam block is glue or fasten permanently you may put the current vase into a larger vase or planter and use silk greenery to fill in the gap around the planter. Another method, to obtain a new foam block remove section by section from the older vase to the new vase. Remember it the medium is artificial water I would purchase a new arrangement.
Why does my silk flower arrangement faded?
A: If your flower arrangement is setting in direct sun exposures you may need to move them to a different local. If they had faded by 50% than you will want to replaced them.
Do you accept orders and payments by phone?
A: Yes. We are happy to take you order or Payment by phone if you are unable to complete the ordering process within the website.
What is your return policy?
A: Our returns are handled on a case-by-case basis. Returns are accepted only by Return Authorization Request by email at support@silk-flower-designs.com. Request must be made within 15 days of receipt of shipment. The Customer is responsible for return shipping fees. If the product is damage in shipping, please read our full return policy on the silk arrangement designs policies page.
A: First, tested one of the leaves or flower pedal with a little water in a secluded area which is not visual by the eye. Watch for water marks, color fastest, and fading. Once the arrangement passes the test, remove the foam block from the vase or planter. You can rinse the silk flowers under a soft stream of water from you faucet. Put the arrangement aside to aloud to dry completely. If you cannot remove the arrangement from the vase or planter then you may wash it by tipping is on the side. It you do this method you need to be very careful of not getting water down in the vase, especially baskets. Or, you can take one or two flower and greenery out and rinse separated. Take out 2 to 3 items at a time and after they dried replaced them in the original place before you remove the next set.
I like to change my vase or planter, so how do I change it to new vase or planter?
A: Remove the arrangement along with the foam block from you vase or planter and place it into the new desired vase. If the foam block is glue or fasten permanently you may put the current vase into a larger vase or planter and use silk greenery to fill in the gap around the planter. Another method, to obtain a new foam block remove section by section from the older vase to the new vase. Remember it the medium is artificial water I would purchase a new arrangement.
Why does my silk flower arrangement faded?
A: If your flower arrangement is setting in direct sun exposures you may need to move them to a different local. If they had faded by 50% than you will want to replaced them.
Do you accept orders and payments by phone?
A: Yes. We are happy to take you order or Payment by phone if you are unable to complete the ordering process within the website.
What is your return policy?
A: Our returns are handled on a case-by-case basis. Returns are accepted only by Return Authorization Request by email at support@silk-flower-designs.com. Request must be made within 15 days of receipt of shipment. The Customer is responsible for return shipping fees. If the product is damage in shipping, please read our full return policy on the silk arrangement designs policies page.
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